Dedicated Support for Secured Entry Control Solutions
Our support team is committed to ensuring your Secured Entry Control systems deliver reliable, long-term performance. We provide timely assistance by email and phone, while onsite services are available through our qualified partner network. From pre-installation site reviews to commissioning, training, and ongoing maintenance, Alvarado offers the expertise you need to keep your entry control solutions operating at peak efficiency.
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800-423-4143
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Technical Support
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Knowledgeable Personnel
We have a full staff of dedicated customer service and technical representatives to answer questions and provide technical support. Our knowledgeable personnel and dedication to service are key reasons why customers choose Alvarado again and again.
Professional services
Although Alvarado generally does not provide physical product installation, we do provide fee-based professional services to assist our customers and partners. Available services include:
- Pre-installation site and operational review
- On-site system commissioning and training which generally occurs after product is installed
- Classroom and hands-on operational and troubleshooting training at Alvarado’s facility
Extensive parts inventory
Since we produce almost everything we sell, virtually all spare parts are in stock at our facility. Most parts are available for same day shipping, if required.
Product Warranty
For a period of one year (18 months for Optical Turnstiles) from the date of purchase, Alvarado will replace or repair, at Alvarado’s option, any products or parts which are defective in materials or workmanship, provided recommended installation and maintenance procedures are followed. This warranty is void if damage is due to improper installation, maintenance or use. This warranty is limited to parts only, and does not cover labor or shipping charges incurred in connection with the removal or replacement of warranted products or parts.
This warranty is expressly made in lieu of any and all other warranties, expressed or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose. Alvarado shall not be liable for any loss or damage, directly or indirectly, arising from the use of purchased products. In no event shall Alvarado be liable to buyer for consequential damages, special damages, incidental damages, loss of use, business interruption, loss of profits, or damages of any kind arising out of the use or inability to use a purchased product. In no event shall Alvarado be liable for damages which exceed the purchase price of a covered product.
Terms & Conditions
In order to assist with your purchase, please download our Terms and Conditions:
In order to assist with your purchase of spare parts, please download our Terms and Conditions of Sale for Spare Parts:
Have a product support issue?
Please complete the form below and a technical support team member will respond to you shortly. You may also visit individual product pages for resources on each product we have available.