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How long have you been in business?
Alvarado has been in business continuously since 1956. |
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Why are you called Alvarado?
The founder of the company was William T. Alvarado. Mr. Alvarado died many years ago. |
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Who owns Alvarado now?
Alvarado is owned by the Armatas family. Bret Armatas is the majority shareholder as well as our CEO & President.
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How many employees do you have?
We have 66 employees.
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Where are your offices?
Our main office is in Southern California. We are located about 40 miles east of downtown Los Angeles. We are about 20 minutes away from the Ontario Airport and about 50 minutes to 1.5 hours (depending on traffic) from LAX.
Alvarado also has satellite sales offices in four locations in USA.
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What are your business hours?
Our main office is on Pacific Standard Time (PST) and we start answering the phone at 6:00 am. The technical support and customer service departments are open 6:00 am to 4:00 pm. We are open on Monday – Friday and are closed on major US holidays.
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How do I reach someone at your company?
You can call us at +1 (909) 591-8431. We also promptly respond to e-mails. For product information and sales related questions, use information@alvaradomfg.com. For technical questions use support@alvaradomfg.com.
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After I send an e-mail to your information@alvaradomfg.com or support@alvaradomfg.com e-mail address, how long should it take for someone to contact me.
E-mails are reviewed at least twice daily during business hours. During the week, you should expect to receive a response within 24 hours. We also review and answer e-mails on the weekend, but responses may take longer than 24 hours depending on the timing of the request.
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I sent an e-mail but didn’t receive a response.
If you didn’t receive a response it may be that your e-mail was flagged as “spam”. Like most businesses, we receive a large number of spam e-mails each day. We review the spam folder daily for legitimate e-mails, but it is possible that your e-mail was missed. If you did not receive a response, please try again or give us a call. We apologize in advance for any inconvenience.
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What are your terms of business?
Our Standard Terms and Conditions are located on our website at http://www.alvaradomfg.com/Doing_Business_Alvarado.htm
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How do I apply for credit?
Our credit policy and a credit application are available on our website at http://www.alvaradomfg.com/pdf/credit_app_terms_con/Credit_policy-Application_rev_3.pdf
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What is the warranty on your products?
The warranty varies by product, but our standard is a one year parts warranty against defects in material and workmanship.
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How can I get the layout drawing I need?
See the Product Information section of our website. If we don’t have what you need there, contact your Alvarado sales representative or our customer service department. |
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