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FREQUENTLY ASKED QUESTIONS
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How long have you been in business?
Alvarado has been in business continuously since 1956. |
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Why are you called Alvarado?
Alvarado was originally founded by William T. Alvarado. |
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Who owns Alvarado now?
Alvarado is owned by the Armatas family. Bret Armatas is the majority shareholder as well as our CEO & President.
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How many employees do you have?
We have 66 employees.
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Where are your offices?
Our main office is in Southern California. We are located at 12660 Colony Street, Chino CA 91710.
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What are your business hours?
Our main office is on Pacific Standard Time (PST) and we start answering the phone at 6:00 am. The technical support and customer service departments are open 6:00 am to 4:00 pm. We are open on Monday – Friday and are closed on major US holidays.
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How do I reach someone at your company?
You can call us at +1 (909) 591-8431. We also promptly respond to e-mails. For product information and sales related questions, use information@alvaradomfg.com. For technical questions use support@alvaradomfg.com.
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After I send an e-mail to your information@alvaradomfg.com or support@alvaradomfg.com e-mail address, how long should it take for someone to contact me.
E-mails are reviewed at least twice daily during business hours. During the week, you should expect to receive a response within 24 hours. We also review and answer e-mails on the weekend, but responses may take longer than 24 hours depending on the timing of the request.
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I sent an e-mail but didn’t receive a response.
If you didn’t receive a response it may be that your e-mail was flagged as “spam”. Like most businesses, we receive a large number of spam e-mails each day. We review the spam folder daily for legitimate e-mails, but it is possible that your e-mail was missed. If you did not receive a response, please try again or give us a call. We apologize in advance for any inconvenience.
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What are your terms of business?
Our Standard Terms and Conditions are located on our website at http://www.alvaradomfg.com/Doing_Business_Alvarado.htm
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How do I apply for credit?
Our credit policy and a credit application are available on our website at http://www.alvaradomfg.com/pdf/credit_app_terms_con/Credit_policy-Application_rev_3.pdf
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What is the warranty on your products?
The warranty varies by product, but our standard is a one year parts warranty against defects in material and workmanship.
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How can I get the layout drawing I need?
See the Product Information section of our website. If we don’t have what you need there, contact your Alvarado sales representative or our customer service department. |
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